This chapter gives helpful information for what to do if you encounter an error.
When the toner cartridge is near the end of its life:
White streaks or light printing occurs.
appears on the display.
The
LED blinks red.If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
Open the front door.
Pull the toner cartridge out.
Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
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If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. |
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Do not touch the green underside of the toner cartridge. Use the handle on the cartridge to avoid touching this area. |
Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine.
Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.
Close the front door. Ensure that the cover is securely closed.
When an original jams while passing through the document feeder, a warning message appears on the display screen.
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To avoid tearing the document, remove the jammed document slowly and gently. |
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To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals. |
Remove any remaining pages from the document feeder.
Open the document feeder cover.
Gently remove the jammed paper from the document feeder.
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If you see no paper in this area, go to step 5. |
Close the document feeder cover. Reload the pages you removed, if any, in the document feeder.
Open the scanner lid.
Seize the misfeed paper, and remove the paper from the feed area by carefully pulling it to the right using both hands.
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Close the scanner lid. Load the removed pages back into the document feeder.
Open the rear door.
Pull down the pressure lever on each side.
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Keep the rear cover opened during printing. Only use when the printout has more than 20 mm curl. ![]() |
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the next guidelines.
Ensure that the adjustable guides are positioned correctly (See Loading paper in the tray).
Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix paper types in a tray.
Use only recommended print media (See Setting the paper size and type).
Ensure that the recommended side of the print media is facing down in the tray, or facing up in the manual tray.
When a paper jam occurs, a warning message appears on the display.
To resume printing after clearing paper jams, you must open and close the front door.
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To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam. |
Open and close the front door. The jammed paper is automatically ejected from the machine.
If the paper does not exit, go to the next step.
Pull out tray 1 .
Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge (See Inside the machine).
Insert tray 1 back into the machine until it snaps into place. Printing automatically resumes.
If the paper is not feeding properly, pull the paper out of the machine.
Open and close the front door to resume printing.
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The fuser area is hot. Take care when removing paper from the machine. |
Open the front door and pull the toner cartridge out, lightly pushing it down.
Remove the jammed paper by gently pulling it straight out.
Replace the toner cartridge and close the front door. Printing automatically resumes.
Open and close the front door. The jammed paper is automatically ejected from the machine.
If you do not see the jammed paper, go to next step.
Gently pull the paper out of the output tray.
If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step.
Open the rear door.
Pull the pressure levers down and remove the paper.
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If you do not see the jammed paper, go to next step.
Pull the fuser cover levers down and remove the paper.
Return the fuser cover levers to their original position.
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The fuser area is hot. Take care when removing paper from the machine. |
Return the pressure levers to their original position.
Close the rear door.
Open and close front door, printing automatically resumes.
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.
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Message |
Meaning |
Suggested solutions |
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The machine has a communication problem. |
Ask the sender to try again. |
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The machine has received a fax from which is registered as a junk fax. |
The received fax data will be deleted. Reconfirm junk fax setup. See page 50 |
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The receiving fax machine did not answer or the line is already engaged. |
Try again after a few minutes. |
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Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line. |
Try again. If the problem persists, wait an hour or so for the line to clear and try again. Or, turn the ECM mode on. See page 50. |
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has been pressed during an operation. |
Try again. |
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The IP address assignment is failed. This happens, when Auto IP for BOOTP is set in SyncThru Web Service. |
Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address. |
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The IP address assignment is failed. This happens, when Auto IP for BOOTP is not set in SyncThru Web Service. |
Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address. |
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The IP address assignment is failed. This happens, when Auto IP for DHCP is set in SyncThru Web Service. |
Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address. |
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The IP address assignment is failed. This happens, when Auto IP for DHCP is not set in SyncThru Web Service. |
Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address. |
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The loaded original has jammed in the ADF. |
Clear the jam (See Clearing original document jams). |
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The front cover is not securely latched. |
Close the cover until it locks into place. |
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The indicated toner cartridge has reached its estimated cartridge life. The printer stops printing.
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Replace the toner cartridge (See Replacing the toner cartridge). |
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[error number]
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A systematic error has occurred |
Reboot the power and try the printing job again. If the problem persists, call for service. |
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The toner cartridge is installed improperly, or not installed. |
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, the toner cartridge is not being detected. Contact the service representatives. |
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[media size] [tray number] |
There is no corresponding paper in the corresponding tray. |
Load corresponding paper in the corresponding tray (See Loading paper in the tray). |
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The memory is full. |
Press the left/right arrow to highlight or , then press . If you select , the machine stops the fax job. If you select , the machine only sends scanned documents of the fax job. |
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The IP address is used elsewhere. |
Check the IP address or obtain a new IP address. |
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The receiving fax machine has not answered after several redial attempts. |
Try again. Make sure that the receiving machine is operational. |
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The toner cartridge is not suitable for your machine. |
Install the corresponding toner cartridge with a Samsung-genuine cartridge (See Replacing the toner cartridge). |
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The output tray is full. Or the sensor is not facing down. |
Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service. |
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[tray number] |
There is no paper in the indicated tray. |
Load paper in the tray (See Loading paper in the tray). |
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[tray number] |
The indicated tray cassette is not inserted, or not properly closed. |
To close the tray, lower the rear edge, align it with the slot, and slide it into the printer. |
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Paper has jammed in the manual tray area. |
Clear the jam (See In the manual tray). |
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Paper has jammed in the tray1 area. |
Clear the jam (See In tray 1). |
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Paper has jammed inside the machine. |
Clear the jam (See Inside the machine). |
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Special print media has jammed in the paper exit area. |
Clear the jam.
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Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close. |
Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (See Redistributing toner). |
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The machine cannot detect a toner cartridge. |
Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide. |
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The toner cartridge has almost reached its estimated cartridge life. |
You can choose between or as shown on the control panel. If you select , the printer stops printing and you cannot print any more without changing the cartridge. If you select , the printer keeps printing but the printing quality cannot be guaranteed.Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (See Replacing the toner cartridge).
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The life of the fuser unit has expired. |
Replace the fuser unit with a new one. Contact the service representatives. |
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The engine in your printer is checking some problems detected. |
Please wait a few minutes. |
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Too many faxes are received. |
Remove received fax. |
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.
Condition |
Suggested solutions |
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The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. |
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Condition |
Suggested solutions |
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Paper jams during printing. |
Clear the paper jam (See Clearing paper jams). |
Paper sticks together. |
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Multiple sheets of paper do not feed. |
Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. |
Paper does not feed into the machine. |
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The paper keeps jamming. |
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Transparencies stick together in the paper exit. |
Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. |
Envelopes skew or fail to feed correctly. |
Ensure that the paper guides are against both sides of the envelopes. |
Condition |
Possible cause |
Suggested solutions |
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The machine does not print. |
The machine is not receiving power. |
Check the power cord connections. |
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The machine is not selected as the default machine. |
Select your machine as your default machine in your Windows. |
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Check the machine for the following:
If a system error occurs, contact your service representative. |
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The connection cable between the computer and the machine is not connected properly. |
Disconnect the machine cable and reconnect it. |
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The connection cable between the computer and the machine is defective. |
If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. |
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The port setting is incorrect. |
Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. |
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The machine may be configured incorrectly. |
Check the Opening printing preferences). to ensure that all of the print settings are correct (See |
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The printer driver may be incorrectly installed. |
Repair the machine software (See Installing USB connected machine’s driver, Installing wired network or USB connected machine’s driver). |
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The machine is malfunctioning. |
Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. |
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The machine does not print. |
The document size is so big that the hard disk space of the computer is insufficient to access the print job. |
Get more hard disk space and print the document again. |
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The output tray is full. |
Once the paper is removed from the output tray, the machine resumes printing. |
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The machine selects print materials from the wrong paper source. |
The paper option that was selected in the may be incorrect. |
For many software applications, the paper source selection is found under the Paper tab within the Opening printing preferences). . Select the correct paper source. See the printer driver help screen (See |
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A print job is extremely slow. |
The job may be very complex. |
Reduce the complexity of the page or try adjusting the print quality settings. |
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Half the page is blank. |
The page orientation setting may be incorrect. |
Change the page orientation in your application. See the printer driver help screen. |
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The paper size and the paper size settings do not match. |
Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. |
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The machine prints, but the text is wrong, garbled, or incomplete. |
The machine cable is loose or defective. |
Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. |
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The wrong printer driver was selected. |
Check the application’s printer selection menu to ensure that your machine is selected. |
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The software application is malfunctioning. |
Try printing a job from another application. |
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The operating system is malfunctioning. |
Exit Windows and reboot the computer. Turn the machine off and back on again. |
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Pages print, but they are blank. |
The toner cartridge is defective or out of toner. |
Redistribute the toner, if necessary. If necessary, replace the toner cartridge. |
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The file may have blank pages. |
Check the file to ensure that it does not contain blank pages. |
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Some parts, such as the controller or the board, may be defective. |
Contact a service representative. |
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The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. |
Incompatibility between the PDF file and the Acrobat products. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The print quality of photos is not good. Images are not clear. |
The resolution of the photo is very low. |
Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. |
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Before printing, the machine emits vapor near the output tray. |
Using damp paper can cause vapor during printing. |
This is not a problem. Just keep printing. |
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The machine does not print special- sized paper, such as billing paper. |
Paper size and paper size setting do not match. |
Set the correct paper size in the Opening printing preferences). in the tab in the (See |
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition |
Suggested Solutions |
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Light or faded print ![]() |
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Toner specks ![]() |
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Dropouts ![]() |
If faded areas, generally rounded, occur randomly on the page:
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White Spots ![]() |
If white spots appear on the page:
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Vertical lines ![]() |
If black vertical streaks appear on the page:
If white vertical streaks appear on the page:
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Black background ![]() |
If the amount of background shading becomes unacceptable:
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Toner smear ![]() |
If toner smears on the page:
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Vertical repetitive defects ![]() |
If marks repeatedly appear on the printed side of the page at even intervals:
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Background scatter ![]() |
Background scatter results from bits of toner randomly distributed on the printed page.
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Misformed characters ![]() |
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Page skew ![]() |
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Curl or wave ![]() |
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Wrinkles or creases ![]() |
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Back of printouts are dirty ![]() |
Check for leaking toner. Clean the inside of the machine (See Cleaning the inside). |
Solid Color or Black pages ![]() |
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Loose toner ![]() |
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Character Voids ![]() |
Character voids are white areas within parts of characters that should be solid black:
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Horizontal stripes ![]() |
If horizontally aligned black streaks or smears appear:
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Curl ![]() |
If the printed paper is curled or paper does not feed into the machine:
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An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. |
Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine (See Altitude adjustment). |
Condition |
Suggested solution |
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Copies are too light or too dark. |
Use Changing the darkness). in to lighten or darken the backgrounds of copies (See |
Smears, lines, marks, or spots appear on copies. ![]() |
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Copy image is skewed. |
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Blank copies print out. |
Ensure that the original is face down on the scanner glass or face up in the document feeder. |
Image rubs off the copy easily. |
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Frequent copy paper jams occur. |
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Toner cartridge produces fewer copies than expected before running out of toner. |
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Condition |
Suggested solutions |
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The scanner does not work. |
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The unit scans very slowly. |
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Message appears on your computer screen:
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condition |
suggested solutions |
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The machine is not working, there is no display, or the buttons are not working. |
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No dial tone. |
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The numbers stored in memory do not dial correctly. |
Make sure that the numbers are stored in memory correctly. Print an Setting up address book). list (See |
The original does not feed into the machine. |
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Faxes are not received automatically. |
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The machine does not send. |
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The incoming fax has blank spaces or is of poor-quality. |
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Some of the words on an incoming fax are stretched. |
The fax machine sending the fax had a temporary document jam. |
There are lines on the originals you sent. |
Check your scan unit for marks and clean it (See Cleaning the scan unit). |
The machine dials a number, but the connection with the other fax machine fails. |
The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. |
Faxes do not store in memory. |
There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service. |
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top |
You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see Setting the paper size and type. |
Condition |
suggested solution |
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Samsung Scan Manager does not work. |
Check your system requirements. Samsung Scan Manager works in Windows and Mac OS (See System requirements). |
Condition |
Suggested solutions |
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“ ” message appears during installation. |
Exit all software applications. Remove all software from the printer’s startup group, then restart Windows. Reinstall the printer driver. |
“ ”, “ ”, “ ”, or “ ” messages appear. |
Close all other applications, reboot Windows and try printing again. |
“Fail To Print”, “A printer timeout error occurred” messages appear. |
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. |
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Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. |
condition |
Suggested solutions |
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The machine does not print. |
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The machine does not print whole pages, and output is printed on half the page. |
It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem. |
I cannot scan via Gimp Front-end. |
Check if Gimp Front-end has Xsane: . on the menu. If not, you should install Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application.If you wish to use another kind of scan application, refer to application’s Help. |
I encounter error “Cannot open port device file” when printing a document. |
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting in window. |
The machine does not appear on the scanners list. |
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The machine does not scan. |
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Refer to Linux User’s Guide that came with your computer for further information on Linux error messages. |
condition |
Suggested solutions |
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The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The document has printed, but the print job has not disappeared from the spooler in Mac OS X 10.3.2. |
Update your Mac OS to Mac OS X 10.3.3. or higher. |
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Some letters are not displayed normally during the cover page printing. |
Mac OS cannot create the font during the cover page printing. The English alphabet and numbers are displayed normally on the cover page. |
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When printing a document in Mac OS with Acrobat Reader 6.0 or higher, colors print incorrectly. |
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader. |
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Refer to Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. |