This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
When the toner cartridge is near the end of its life:
White streaks or light printing occurs.
The
blinks red.If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
Open the scan unit.
Open the inner cover.
Pull the toner cartridge out.
Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
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If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. |
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Do not touch the drum in the toner cartridge or imaging unit. Use the handle on the cartridge to avoid touching this area. |
Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine.
The tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.
Close the inner cover and the scan unit completely in order. Ensure that they are securely closed.
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the guidelines below:
Ensure that the adjustable guides are positioned correctly (See Loading paper in the tray).
Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix paper types in a tray.
Use only recommended print media.
Ensure that the recommended side of the print media is facing the right side (See Loading paper in the tray).
If duplexing, print one sheet at a time
using button (See Printing
on both sides of the paper (Manual)).
If you are printing on a special paper, print
one sheet at a time using button (See Manual
feeding in the tray).
If a paper jam occurs, the
on the control panel lights orange. Find and remove the jammed paper.
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To avoid tearing the paper, pull the jammed paper out slowly and carefully. Follow the instructions in the following sections to clear the jam. |
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Open the scan unit first, and then the inner cover.
Close the inner cover. The jammed paper is automatically ejected from the machine.
If the paper does not eject, go to the next step.
Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the paper in this area, check inside the machine (See Inside the machine).
Close the inner cover and the scan unit in order. Printing automatically resumes.
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The fuser area is hot. Be careful when removing paper from this area to prevent getting your fingers burnt. |
Open the scan unit first, and then the inner cover.
Close the inner cover. The jammed paper is automatically ejected from the machine.
If the paper does not eject, go to the next step.
Open the inner cover.
Open the fuser unit cover.
Remove the jammed paper by gently pulling it straight out.
If you do not see the jammed paper, go to the next step.
Pull the toner cartridge out.
Remove the jammed paper by gently pulling it straight out.
Insert the toner cartridge back into the machine.
Close the inner cover and the scan unit in order. Printing automatically resumes.
The following chart lists some trouble conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact a service representative.
Other problems include:
See Power problems.
See Printing problems.
See Copying problems.
See Scanning problems.
Condition |
Suggested solutions |
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The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. |
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Condition |
Suggested solutions |
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Paper jams during printing. |
Clear the paper jam (See Clearing paper jams). |
Paper sticks together. |
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Multiple sheets of paper do not feed. |
Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. |
Paper does not feed into the machine. |
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The paper keeps jamming. |
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Transparencies stick together in the paper exit. |
Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. |
Envelopes skew or fail to feed correctly. |
Ensure that the paper guides are against both sides of the envelopes. |
Condition |
Possible cause |
Suggested solutions |
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The machine does not print. |
The machine is not receiving power. |
Check the power cord connections. |
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The machine is not selected as the default machine. |
Select your machine as your default machine in your Windows. |
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Check the machine for the followings:
If a system error occurs, contact a service representative. |
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The connection cable between the computer and the machine is not connected properly. |
Disconnect the machine cable and reconnect it. |
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The connection cable between the computer and the machine is defective. |
If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. |
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The port setting is incorrect. |
Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. |
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The machine may be configured incorrectly. |
Check the Opening printing preferences). to ensure that all of the print settings are correct (See |
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The printer driver may be incorrectly installed. |
Repair the machine software (See Installing USB connected machine’s driver). |
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The machine is malfunctioning. |
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The machine does not print. |
The document size is so big that the hard disk space of the computer is insufficient to access the print job. |
Allocate more hard disk space on your computer for spooling, and try printing. |
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The output tray is full. |
It can hold up to 50 (80 g/m2) sheets of plain paper. Once the paper is removed from the output tray, the machine resumes printing. |
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The machine selects print materials from the wrong paper source. |
The paper option that was selected in the may be incorrect. |
For many software applications, the paper source selection is found under the Paper tab within the Opening printing preferences). . Select the correct paper source. See the printer driver help scree. (See |
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A print job is extremely slow. |
The job may be very complex. |
Reduce the complexity of the page or try adjusting the print quality settings. |
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Half the page is blank. |
The page orientation setting may be incorrect. |
Change the page orientation in your application. See the printer driver help screen. |
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The paper size and the paper size settings do not match. |
Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. |
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The machine prints, but the text is wrong, garbled, or incomplete. |
The machine cable is loose or defective. |
Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. |
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The wrong printer driver was selected. |
Check the application’s printer selection menu to ensure that your machine is selected. |
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The software application is malfunctioning. |
Try printing a job from another application. |
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The operating system is malfunctioning. |
Exit Windows and reboot the computer. Turn the machine off and back on again. |
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The machine prints, but the text is wrong, garbled, or incomplete. |
If you are in a DOS environment, the font setting for your machine may be set incorrectly. |
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Pages print, but they are blank. |
The toner cartridge is defective or out of toner. |
Redistribute the toner, if necessary. If necessary, replace the toner cartridge. |
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The file may have blank pages. |
Check the file to ensure that it does not contain blank pages. |
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Some parts, such as the controller or the board, may be defective. |
Contact a service representative. |
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The machine does not print PDF files correctly. Some graphics, text, or illustrations are missing. |
Incompatibility between the PDF file and the Acrobat products. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The print quality of photos is not good. Images are not clear. |
The resolution of the photo is very low. |
Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. |
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Before printing, the machine emits vapor near the output tray. |
Using damp paper can cause vapor during printing. |
This is not a problem. Just keep printing. |
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The machine does not print special- sized paper, such as billing paper. |
Paper size and paper size setting do not match. |
Set the correct paper size in the Opening printing preferences). in the tab in the (See |
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition |
Suggested Solutions |
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Light or faded print ![]() |
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Toner specks ![]() |
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Dropouts ![]() |
If faded areas, generally rounded, occur randomly on the page:
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White Spots ![]() |
If white spots appear on the page:
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Vertical lines ![]() |
If black vertical streaks appear on the page:
If white vertical streaks appear on the page:
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Black background ![]() |
If the amount of background shading becomes unacceptable:
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Toner smear ![]() |
If toner smears on the page:
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Vertical repetitive defects ![]() |
If marks repeatedly appear on the printed side of the page at even intervals:
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Background scatter ![]() |
Background scatter results from bits of toner randomly distributed on the printed page.
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Toner particles are around bold characters or pictures ![]() |
The toner might not adhere properly to this type of paper.
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Misformed characters ![]() |
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Page skew ![]() |
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Curl or wave ![]() |
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Wrinkles or creases ![]() |
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Back of printouts are dirty ![]() |
Check for leaking toner. Clean the inside of the machine (See Cleaning the inside). |
Solid Color or Black pages ![]() |
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Loose toner ![]() |
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Character Voids ![]() |
Character voids are white areas within parts of characters that should be solid black:
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Horizontal stripes ![]() |
If horizontally aligned black streaks or smears appear:
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Curl ![]() |
If the printed paper is curled or paper does not feed into the machine:
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An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. |
Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above.The high altitude may affect the print quality such as loose toner or light imaging. You can select a correct altitude of your machine location (See Altitude adjustment). |
Condition |
Suggested solution |
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Copies are too light or too dark. |
Adjust darkness to lighten or darken the backgrounds of copies using Printer Settings Utility (See Changing the settings for each copy). |
Smears, lines, marks, or spots appear on copies. ![]() |
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Copy image is skewed. |
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Blank copies print out. |
Ensure that the original is face down on the scanner glass. |
Image rubs off the copy easily. |
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Frequent copy paper jams occur. |
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Toner cartridge produces fewer copies than expected before running out of toner. |
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Condition |
Suggested solutions |
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The scanner does not work. |
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The unit scans very slowly. |
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Message appears on your computer screen:
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Condition |
Suggested solution |
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Samsung Scan and Fax Manager does not work. |
Check your system requirements. Samsung Scan and Fax Manager works in Windows and Mac OS (See System requirements). |
Condition |
Suggested solutions |
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“File in Use” message appears during installation. |
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. |
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. |
Close all other applications, reboot Windows and try printing again. |
“Fail To Print”, “A printer timeout error occurred” messages appear. |
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. |
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Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. |
condition |
Suggested solutions |
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The machine does not print. |
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The machine does not print whole pages, and output is printed on half the page. |
It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem. |
I cannot scan via Gimp Front-end. |
Check if Gimp Front-end has Xsane: on the menu. If not, you should install Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application.If you wish to use another kind of scan application, refer to application’s Help. |
I encounter the “Cannot open port device file” error when printing a document. |
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting in window. |
The machine does not appear on the scanners list. |
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The machine does not scan. |
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Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. |
condition |
Suggested solutions |
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The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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The document has printed, but the print job has not disappeared from the spooler in Mac OS X 10.3.2. |
Update your Mac OS to Mac OS X 10.3.3. or higher. |
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Some letters are not displayed normally during the Cover page printing. |
Mac OS cannot create the font during the Cover page printing. The English alphabet and numbers are displayed normally on the Cover page. |
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When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. |
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader. |
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Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. |